FAQs

You can access Support from within the App through the top left-hand menu.

You can also contact us through the Contact Us page on our website here: https://www.knowmymemories.com/contact-us/.

If you have forgotten your passwords, simply use the ‘Forgot your password?’ link on the sign in form.

If you are still struggling to sign in, you can contact Support through the Contact Us page on our website here: https://www.knowmymemories.com/contact-us/.

There should be a link or QR code in the email you have received. If in doubt, you can find the App by searching for ‘Know My Memories’ in the Apple App Store.

At the moment, the App is only available on Apple devices. It will be available on Android soon.

You can invite as many family members as you wish to connect you all together.

All family and friends that you invite to your Know My Memories subscription. 

At the moment, the App is only available of Apple devices. It will be available on Android soon.

We currently have no plans to make the App available on desktop.

Yes. Know My Memories allows Admin to limit who can and cannot be part of an individuals’ network.

The Admin can also decide whether Care Professionals are granted access to family material.

Know My Memories is available to purchase via Apple App Store or Google Play Store. If you are looking to purchase as part of an organisation, please contact our sales team who will be happy to help.

Subscriptions are annual; therefore, you are tied in for this period. 

You can opt not to renew at the end of your annual subscription period. You can do this from within the App settings.

If you cannot get into the App, contact us through the Contact Us page on our website here: https://www.knowmymemories.com/contact-us/.

Your subscription will automatically renew unless you cancel. 

Subscriptions are purchased on an annual basis. Should you wish to delete your data before the year ends, you can contact us from within the App settings. 

Know My Memories takes data security very seriously. 

If you no longer wish to use the App and want to ensure that we no longer have any of your data, you can make a request to us at admin@knowmymemories.com. 

Fin more information in our Privacy Policy here. 

If a loved one sadly passes away, their data can be requested free of charge from our team within six weeks of the App membership cancellation.