What type of Know My Memories user am I?
Know My Memories has 4 main user groups:
Admin
Only one user can be set up within your Know My Memories account App as the Admin.
This role enables the user to set up the App for their Loved One. If you are the Admin, you should have received a welcome email identifying you as the Admin.
It is anticipated that the Admin will play a central role in the Loved Ones life and will been keen to communicate with them on a regular basis by seeing what their loved one has been doing on the Activity Feed, sharing pictures and videos for their Loved One to view, create Memory Boards with, or add to their Life Story, and message their Loved One and Care Team through Chat.
If you are not an Admin, please await an invitation email before signing up.
Loved One
The Loved One sits at the heart of the App.
An Admin will be allocated (typically a close family member) to support with setup of a Loved One.
Whilst sharing images and videos with the Admin and Family and Friends, it is anticipated that the Loved One will feel more connected with their loved ones.
Through sharing what they are up to day-to-day in the Activity Feed, the Loved Ones’ network is able to like and comment on the posts, increasing communication and a sense of understanding of their life. Ultimately, building stronger bonds when they may not be able to be physically close as often as they would like.
Loved Ones can also group photos and videos into Memory Boards to be enjoyed at their leisure, and the Life Story helps build a picture of a Loved Ones experiences.
And with Chat, the network can be messaged instantly.
Family and Friends
Family and Friends are all those personal relations in a Loved Ones network, who are not the Admin.
Please note: A Family and Friend connection will need to wait for an invitation in order to be connected to a Loved Ones’ profile.
Once the Family and Friend is connected to their Loved Ones’ profile, they can seeing what they have been doing on the Activity Feed, sharing pictures and videos for their Loved One to view, create Memory Boards with, or add to their Life Story, and message their Loved One and Care Team through Chat.
The Care Team
Carers play a vital role in supporting a oved One in using the App and sharing information with the Admin and Family and Friend network.
Please note: A Carer will need to wait for an invitation in order to be connected to a specific persons profile.
Whilst sharing images and videos with the Admin and Family and Friends, it is anticipated that the Loved One will feel more connected with their loved ones.
Day-to-day activities can be recorded and shared in the Activity Feed, where the Loved Ones’ network is can like and comment on the posts, helping them to feel closer to their family and friends.
Photos and videos can be grouped into Memory Boards to be enjoyed time and time again, and prominent moments can be added to the Life Story to build a picture of a Loved Ones experiences.
And with Chat, the network can be messaged instantly.
Getting Started with Know My Memories
If you are joining our test programme, welcome!
The first thing you need to do is download TestFlight. Once you have done that, you can start using the App.
Ready to learn more?
Find detailed help guides within our Helpdesk. If you are still struggling, do get in touch with our team who will be happy to assist you.