How do I add a Loved One?
- After completing your set up, you can add your Loved One.
- Click on ‘Loved Ones’ from the bottom navigation bar.
- Click ‘Add Loved One’ and fill in the necessary information.
- You must provide:
- full name.
- known as.
- email address.
- contact number.
- date of birth.
- check the box ‘Treat as loved one’.
- When you are ready, click on ‘Send Invite’.
- Click ‘Save Changes’ to save your Loved Ones profile.
Please note, the contact number could be a next of kin or the care service. We won’t be using these numbers to contact you.
How do I complete About Me for a Loved One for the first time?
- Once you have saved your Loved One’s profile, you will see ‘View About Me’ when in the Loved Ones section (accesses using the navigation at the bottom).
- Click on ‘View About Me’.
- You can now complete our pre-set questions designed to help your Loved One receive more personalised care from their team.
- You will be notified when you have completed the pre-set questions.
How do I review About Me for a Loved One?
- Click on Loved Ones from the bottom navigation bar.
- Click on ‘View About Me’ which takes you to the ‘Personal History’ page.
- Swipe to the right to edit a question.
- Make sure to save any edits.
- Swipe to the left to delete a question.
Please note you cannot delete any of the pre-set questions.